Question 1

What is FikseClaims?

Accepted Answer

FikseClaims is a SaaS platform that automates warranty and repair claims for fashion retailers. It replaces email and spreadsheets with a single portal for claims across ecom, in store, and wholesale channels. The AI categorises incoming claims, suggests outcomes, and routes cases automatically.

Question 2

Who is FikseClaims for?

Accepted Answer

FikseClaims is built for fashion retailers and brands that sell across multiple channels and need to handle warranty claims, repairs, and returns at scale. It is also used by repair partners who receive structured incoming work from brands.

Question 3

What does EU Right to Repair mean for retailers?

Accepted Answer

The EU Right to Repair directive enters into force in 2026. Retailers must offer repair as a first option for many product categories, document every outcome, and produce claim and repair data on request. FikseClaims generates this audit trail automatically, with no separate reporting step needed.

Question 4

How does AI improve claims handling?

Accepted Answer

FikseClaims uses AI to categorise incoming claims by product type and fault, suggest an outcome (repair, replacement, or refund), and route the case to the correct party automatically. Staff only intervene on exceptions, reducing handling time significantly.

Question 5

How long does onboarding take?

Accepted Answer

Most retailers are live within two weeks. Onboarding covers channel connections, claim categories, repair partner setup, and a short pilot before going company-wide.

FikseClaims — AI-powered claims handling for fashion retail